HOW TO FILE FOR A RETURN OR EXCHANGE?

To return or exchange a product please email us the order # with product name, original proof of purchase receipt and issue at customercare@kaasf.com and our customer care agent will get in contact with you. Alternatively you can call us on +92 3111152273 from Monday to Saturday between 10:00 am – 6:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.

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RETURN PROCEDURE

Returns of any order are entertained only if reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps :

NOTE:

Timeline for Refund against a returned item : 14 days to 45 days

ELIGIBILITY CRITERIA FOR A RETURN

NON ELIGIBILITY CRITERIA FOR A RETURN

EXCHANGE PROCEDURE

At KAASF, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product.
KAASF urges you to file for exchange of product if reported within 48 hours of order confirmation/ delivery. To file an application for exchange kindly follow below given steps :

NON ELIGIBILITY CRITERIA FOR AN EXCHANGE

PLEASE NOTE

KAASF will not cater exchange for any product that has been washed, dried, damaged or stained in any way. This includes items that have been dried or damaged in the dryer.
KAASF is not responsible for bleeding, damage of print or fading of colors due to washing and ironing.

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