·  THESE TERMS

·  INFORMATION ABOUT US AND HOW TO CONTACT US

·  OUR CONTRACT WITH YOU

·  OUR PRODUCTS

·  YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).

·  OUR RIGHTS TO MAKE CHANGES

·  PROVIDING THE PRODUCTS

·  When you become responsible for the goods. Products which will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

·  When you own goods. You own the goods once they have been delivered.

·  YOUR RIGHTS TO END THE CONTRACT

·  When you don’t have the right to change your mind. You do not have a right to change your mind in respect of items which are made to order, bespoke or personalised.

·  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed (on delivery), but you may have to pay us compensation. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment), charge you for reasonable compensation for the net costs we will incur as a result of your ending the contract.

In all other circumstances you must pay the costs of return.  

·  OUR RIGHTS TO END THE CONTRACT

·  IF THERE IS A PROBLEM WITH THE PRODUCT

·  PRICE AND PAYMENT

·  OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

·  HOW WE MAY USE YOUR PERSONAL INFORMATION

·  OTHER IMPORTANT TERMS

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

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